Return Policy

Return of Damaged or Defective Items

n the unlikely event that your product is damaged please contact Houseofitm within 48 hours of receipt, supply us with images of the damaged product, and the Houseofitm team will contact you to arrange a replacement. Houseofitm reserves the right to assess the condition of the returned product prior to authorizing a replacement.

 

Return of Unsatisfactory Items

If items received are not as expected or the customer does not want the item anymore however all information on the product was correctly supplied, the customer is then liable to return the item/s in its original packaging and at the customers own cost. Upon receipt of item/s the Houseofitm team will review and inspect the item/s to ensure there are no visible damages, defects or alterations. The refund/credit will take place upon receiving the item/s and checked. Houseofitm reserves the right to assess the condition of the returned product prior to authorizing a replacement.

 

Return of Incorrect Items

If you receive the incorrect item, you need to supply an image of the item/s to Houseofitm, the Houseofitm team will then dispatch a replacement and collect the item. The item/s must be in original packaging including instruction manuals, unopened and in original condition. Houseofitm reserves the right to assess the condition of returned product prior to authorizing a replacement.
NB: When returning an item mark it Returns and return to the address below:
5 Carlswald Glades
33 Springfield Road
Midrand,1687

For more information contact us at info@houseofitm.com